Here is where you can find the shop policies!
General Policies
Do not purchase preorders from different listings together. Each listing will have varying production times and this can cause shipment delays if one listing item comes in before another listing item.
Do not purchase in hand items with preorder items! This is due to the lack of space we have to store things for varying times. Orders that include in hand and preorders will be canceled.
Orders cannot be combined.
We reserve the right to refuse or discontinue service to any person who engages in disruptive, threatening, or abusive behavior toward our staff or other customers. Enchanted Vex is committed to providing a safe and respectful environment for everyone.
Refund Policy
All sales are FINAL!
This applies to refunds/returns/cancellations for any changes of mind/items shipped awaiting delivery. If for any reason the product is defective please contact us as soon as you receive your order and we can find a solution.
Pin Trading/Resale
- Pins must be in-hand to trade. Do not trade a pin you have not received yet.
- Reselling for more than the price of the pin plus shipping is not allowed under any circumstances. This also includes non-p4p pins.
- Auctioning my pins is strictly forbidden.
- You must own the pin for 30 days before trading/selling.
Violation of these rules will result in you being banned from future drops, any and all clubs, and any purchases on my shop.
Pin Grading
Every shop grades their pins differently. It is important to keep in mind that each pin is handmade and therefore some variation is expected. All pins are graded in a well lit room but we may miss something even if we try our best not to.
A Grade
Best of the bunch. These pins' surface looks good at an arm's length. They may have a few flaws, but in general those are very minor and small. Typically these flaws are only seen by holding them at an angle or looking closely.
Flaws may include:
- Small air bubbles
- Slight enamel underfill
- Small imperfections on the metal plating
- Small unpolished sections
- Light scuffs or scratches
- Small nicks in the enamel or metal
- Imperfections on the sides of the pin
- Small offset in screen printing
- Minor screen print smudges
B Grade
These pins may have a few noticeable flaws when looking at the surface from an arm's length. This includes slightly more significant versions of what is listed above.
C Grade
These pins have very noticeable flaws when looking at the surface from an arm's length. This includes moderate to high versions of what is listed above.
Standard Grade
Used for preorders when we cannot guarantee a specific grade. This also applies to pins that have the same flaw across the entire batch. They are the best of the bunch in those cases. They may have a few other minor flaws but nothing as significant as a C grade.
Seconds Grade
Used for preorders when we cannot guarantee a specific grade. These have more flaws than the "standard" grade but we will not send out heavily flawed pins.
Non-Graded/Ungraded
This only applies to pay for production pins. We cannot guarantee any specific grade but we will try to go in order of purchases if there are varying levels of flaws.
Shipping
The processing time for an in-hand/in stock orders may be up to 14 business days before shipment. MANY items are preorders, and can take months to be produced and shipped to us, from there it will take up to 14 business days for us to process, pack, and ship preorders.
Address changes should be sent as soon as you know you need one and are able to. Once the label for your package has been printed and you have been emailed the tracking number we can no longer change the address.
We are not responsible for lost untracked mail.
Replacements will only be offered if there is stock of the item and after the mail claim has been fully investigated and cleared.
We are not responsible for any tariffs, duties, VAT, or other fees that may be charged on packages.
Shipping times will vary. International packages will take longer to arrive.
Contact info: [email protected]